Privacy Policy

Glen & Bloom is a Glasgow-based flower and gift delivery business serving customers in the United Kingdom.

This policy explains how we collect, use and protect personal information when you browse our website, place an order, contact us, or complete payment through our secure payment provider.

Information We Collect

• Customer contact details, including name, phone number and email address.
• Delivery details, including recipient name, address, requested delivery date, special instructions and card message.
• Technical website information such as browser type, pages visited and approximate location data from analytics or hosting tools.
• Payment-related information collected by Stripe or another payment processor. We do not store full card numbers on this website.

How We Use Your Information

• To process, prepare and deliver flower, balloon and gift orders.
• To contact you about your order, delivery updates, substitutions, payment issues or customer support.
• To prevent fraud, manage disputes and comply with tax, accounting and legal obligations.
• To improve our website, customer experience and product offering.

Payments

Secure online payments are handled by Stripe Checkout or another approved payment processor. Card details, Apple Pay credentials and wallet authentication are processed directly by the payment provider under their own security and compliance controls.

Lawful Basis

We process personal data to perform our contract with you, respond to your requests, comply with legal obligations, and where appropriate pursue legitimate business interests such as fraud prevention and service improvement.

Sharing

We share personal data only where necessary with service providers such as payment processors, website hosting providers, communication tools and delivery partners. We do not sell customer data.

Retention

We keep order and payment-related records for as long as reasonably necessary for customer service, business operations, tax and accounting obligations, and dispute resolution.

Your Rights

If you are in the UK or EEA, you may request access, correction, deletion, restriction, objection, or portability of your personal data where applicable. You may also complain to the ICO if you believe your data has been handled improperly.

Contact

For privacy questions or data requests, contact us at dnbstriker@gmail.com or call +44 7360 152890.